Terms and Conditions

Article 1 - Definitions

1. Reflection period: the period in which the consumer can exercise his right of withdrawal;
2. Consumer: the natural person acting outside his profession or business who enters into a distance contract with the entrepreneur;
3. Bye: calendar day;
4. Duration transaction: a distance contract for a series of products and/or services, where the obligation to deliver is spread over time;
5. Durable data medium: any means by which the consumer or entrepreneur can store information in a way that allows future reference and unaltered reproduction;
6. Right of Withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
7. Model form: the form provided by the entrepreneur that the consumer can fill in to exercise his right of withdrawal;
8. Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;
9. Remote Agreement: an agreement where, within the framework of a system for distance selling organized by the entrepreneur, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
10. Technology for remote communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time;
11. Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the company

Company identity: Medirelaxa (Gelasco)

• Address: Grote Markt 26f, 2260 Westerlo, Belgium
• Phone number: +32 456 38 15 33
• E-mail address: info@medirelaxa.com
• Company number: 1000295870
• BTW-identificatienummer: BE1000295870

Article 3 - Applicability.

1. The agreements are governed by Belgian law.

Article 4 - Payment

1. The invoice must be paid before delivery, unless otherwise agreed and explicitly mentioned on the invoice. Payment after this term or the due date mentioned on the invoice, shall automatically and without notice of default incur interest equal to 10% per year, as well as (also automatically and without notice of default) a lump sum compensation of 10% on the invoice amount with a minimum of 50 EUR as damages. Non-payment on the due date of the invoice makes all invoices, even if not yet due, immediately payable without further notice of default and releases the seller from any further performance of its obligations.

Article 5 - Acceptance of terms of sale

1. Every order means acceptance by the customer of our terms and conditions, regardless of how the order is made.

Article 6 - Defects

1. By receiving or taking delivery of the goods, the buyer expressly acknowledges that the merchandise corresponds to his order and is free of any visible defect. Other defects must be notified in writing by the buyer to the seller immediately upon their discovery. Complaints concerning the goods or services delivered cannot be accepted if they do not reach us in writing within seven days of delivery. After this period, deliveries and invoices are deemed to have been accepted by the buyer without any reservation.

Article 7 - Cancellation

1. If the customer terminates or cancels the contract or if the contract cannot proceed due to his action, he shall owe us compensation in the amount of 30% of the total amount of the order with a minimum of 75 EUR.

Article 8 - Transportation

1. The goods are transported at the expense and risk of the buyer. A 20 EUR (ex. VAT) administration fee will be charged for orders in Belgium and the Netherlands.
2. Delivery of massage chairs will be standard to the front door. Extras such as delivery to inside at ground or floor level will be charged to the buyer. Costs incurred for outside parties, such as for example elevated workers, will be at the buyer's expense.
3. If delivery cannot be made to the desired location, for example, due to too small a passage, too high a floor, too heavy, etc. , then additional costs will be charged to the buyer. These costs include additional mileage compensation (with a minimum of €50), rental of aerial work platforms or other materials, deployment of third parties.

Article 9 - Ownership

1. The merchandise delivered remains our property as long as the full price (principal, costs and interest) has not been paid. The transferee shall bear the risks from delivery. He must keep the goods in their condition. All payments shall be applied to settle the oldest existing debts by applying them first to the costs, interests and possible damages due and then to the principal sum.

Article 10 - Interest

1. in the event of non-payment of the invoice on the due date, interest shall be charged ipso jure and without notice of default. This late payment interest shall be calculated on the basis of the ECB reference interest rate.

Disclaimer Blogs MediRelaxa

The information on MediRelaxa's blogs is for general informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. While we strive to provide accurate and current information, we cannot guarantee the completeness, accuracy or timeliness of the content.

Use of information from our blogs is done at your own risk. MediRelaxa is not responsible or liable for any damages, losses or other consequences resulting from reliance on the information contained in our blogs.

For medical questions or advice, we recommend always consulting a qualified physician or specialist.

By using our website and reading our blogs, you agree to this disclaimer.

Article 11 - Limitation of Liability.

1. General: Entrepreneur shall not be liable for any damages, direct or indirect, resulting from the use of the products or services, unless intentional or grossly negligent.
2. Webshop and Website: The entrepreneur cannot be held liable for damages resulting from malfunctions, errors, interruptions or technical problems of the website, including but not limited to loss of data or delay in orders.
3. Medical Use: The products sold by the entrepreneur, such as massage chairs, are not intended for diagnostic or therapeutic purposes and should not be considered medical devices. Their use is entirely at the buyer's risk. If in doubt about their use, the buyer should consult a physician.
4. Force majeure: The entrepreneur is not liable for delays or failure to fulfill obligations due to force majeure, such as natural disasters, pandemics, transportation problems, government measures or other unforeseen circumstances beyond the control of the entrepreneur.
5. External Parties: Costs and risks arising from the use of external parties, such as transporters or installers, shall be borne entirely by the buyer.

Article 12 - Intellectual Property Rights.
All content on the Entrepreneur website, including but not limited to text, images, logos and videos, is the property of the Entrepreneur and may not be reproduced, distributed or used without prior written permission. Violation of these rights may result in legal action.

Article 13 - Online Orders

1. Right of Withdrawal: The consumer has the right to cancel an order within 14 calendar days, unless the product is personalized or cannot be returned for hygienic reasons after opening the packaging.
2. Damage on Delivery: If the product is damaged during delivery, the buyer must notify the entrepreneur in writing within 48 hours.
3. Accurate Data: The customer is responsible for filling in data correctly while ordering. Any errors may result in additional costs, which will be borne by the customer.

Article 14 - Privacy and Data Protection.
The entrepreneur handles personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to our privacy policy.

Article 15 - Disputes
Disputes between the entrepreneur and the consumer will initially be resolved amicably. If this is not possible, disputes will be settled exclusively by the competent court in the entrepreneur's district.

With these additional provisions, you are better protected against liability issues and your general terms and conditions comply with Belgian law.